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How to properly pack parcels and cargo for international delivery

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Proper packaging plays an important role in the safe transportation of goods. If a parcel is insufficiently protected, poorly secured, or incorrectly labeled, this may result in damage or even refusal by the carrier to accept the shipment.

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Tips for packing boxes

  • Selecting the appropriate box

✔ Use new, sturdy cardboard boxes of the appropriate size. A box that is too large may cause items to shift around inside, increasing the risk of damage.
✔ The optimal thickness of the box walls is at least 10 mm. This ensures sufficient rigidity and allows for correct marking.
✔ If you are using a used box, make sure that it has no damage, tears, or weak spots.

  • Preparing the bottom of the box

✔ The bottom of the box should be well reinforced, for example, with several layers of packing tape.

  • Use of cushioning materials

✔ Wrap each item separately in bubble wrap or paper packaging.
✔ Fill any empty spaces inside the box with soft materials: kraft paper, air cushions, polystyrene granules.
✔ For glass and fragile items, use additional dividers or special cardboard inserts.

  • Parcel labeling:

✔ Be sure to mark fragile items with the appropriate labels: “Fragile” and “Handle with Care.”
✔ Use “This Way Up” stickers to indicate the correct position of the box during transport.
✔ Do not place labels on the corners of the box – they must be clearly visible on a flat surface.

  • Sealing the box

✔ Use wide, high-strength packing tape
✔ Be sure to glue all joints and seams in the shape of the letter “H” – this will increase the strength of the packaging.
✔ For heavy parcels, use additional straps to prevent the box from accidentally opening.

Tips for packing pallets

  • Choosing the right pallet

✔ Plastic pallets are best suited for international transport, as they do not require additional certification.
✔ If you use wooden pallets, they must comply with the international standard ISPM15 (have the appropriate marking).
✔ Before use, check the pallet for defects that could affect the stability of the load.

  • Placing cargo on a pallet

✔ Distribute the load evenly, avoiding concentrating all the weight in one place.
✔ Heavy items should be placed at the bottom, lighter items at the top. This will help prevent the load from shifting during transport.
✔ The cargo must not protrude beyond the edges of the pallet – this can cause problems during loading and also lead to additional costs in the form of handling surcharges.

  • Securing cargo:

✔ Use stretch film, wrapping the load several times around the entire perimeter to ensure its stability.
✔ For large and heavy loads, use tie-down straps or plastic straps – they will help prevent the load from shifting during transport.
✔ For unstable or fragile items, use protective corners, cardboard inserts, or additional padding between items.

  • Amortization and protection

✔ To prevent friction between items, use cardboard or foam spacers.
✔ Cover the top of the pallet with protective film, cardboard, or a wooden sheet, especially for cargo that’s sensitive to dust or moisture.

  • Pallet labeling

✔ Clearly mark each side of the cargo
✔ Do not cover the label with stretch film – this may make it blurry and difficult to read

Additional recommendations

  • Make sure that the weight of the shipment meets the carrier’s requirements.
  • Use special pallets for non-standard loads.
  • Choose a reliable carrier with experience in international transportation.

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Frequently asked questions

What documents are required from an individual to complete the shipment?

To send a shipment from an individual, please provide the following documents:

  • A copy of your passport – to confirm the identity of the sender.
  • Customs declaration – in cases where the parcel is subject to customs clearance. Our specialists are ready to assist with the preparation and completion of the declaration.
  • Confirmation of the cost of the goods – this can be a receipt or a link to a website indicating the cost of the goods (if possible).

We are ready to advise you at every stage of preparing documents for travel abroad.

What documents are required from a legal entity to send a parcel?

To send a shipment from a legal entity, please provide the following documents:

  • Invoice or pro forma invoice – a document confirming the value of goods. If necessary, our specialists will help you fill it out.
  • A packing list is a list of goods with a description of the contents of the shipment. We are also ready to help you fill it out.
  • Additional documents (if required by the nature of the cargo) – these may include certificates of conformity, permits, conclusions, or other confirmations that are required for specific goods.

For legal entities, the rules for completing documents depend on the cost of shipment:

  • If the value is less than €1,000, after consultation with currency control, it is possible to register the shipment upon request with the company’s stamp and signature.
  • If the value exceeds €1,000, an export declaration must be completed. You can use our customs broker services and assistance in preparing the necessary documents.

How does customs clearance work in Ukraine?

The customs clearance process in Ukraine will depend on the price of the parcel:

  • Up to €150 – no taxes or duties will be charged.
  • Over €150 – taxes and duties are charged, the amount of which depends on the specifics of the parcel.

Important: Customs has the right to verify the declared value of the parcel. Additional documentation may be required to confirm the price.

How does customs clearance work in other countries?

Customs clearance abroad is influenced by the customs regulations of the specific country:

  • EU countries: regardless of the cost of the parcel, taxes are charged. 
  • The United Kingdom: taxation of goods worth more than €135.
  • USA: goods worth up to USD 800 are not subject to taxes and duties. Above this limit, charges are applied depending on the type of parcel.

How is the weight of a shipment calculated?

There are two main methods for calculating the weight of a shipment:

  1. Actual weight – direct weighing of the parcel on scales.
  2. Volume weight – calculated using the formula:Volume weight=Length (cm) × Width (cm) × Height (cm)÷5000​
  3. If the cargo is oversized or non-standard, the following formula may also be used: LDM=Length (m) × Width (m)÷2,4​

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