Privacy Policy

Last update: 11.03.2026

GENERAL INFORMATION

This Privacy Policy describes how LIMITED LIABILITY COMPANY «POSTEX SERVICE UKRAINE» (EDRPOU code: 41327024) represented by General Director Ladyvir Marek (hereinafter referred to as “We”, “Our” and “Us”) may use your personal data (also referred to as “personal information” or “personally identifiable information”), and provides information about your rights in relation to personal data (hereinafter – as the “Privacy Policy”) when you visit Our website (available at https://postexservice.com/) or when you contact Us or visit Our profile on any social network. Hereinafter, visitors to Our website and social network profile are referred to as “Users”, regardless of their location (both in Ukraine and abroad).

We are the owner and operator of the website https://postexservice.com/ (hereinafter – the “Website”). The terms of use of the Website are set out in the Terms of Use, which are available on the Website. Within the scope of this Policy, the website associated with it, services and functionalities are provided together with the “Service”. During the interaction of users with the Service, we act as the controller of users’ personal data and only choose the methods of processing their personal data.

*In the event that We control the methods of collecting Your personal data and determine the purposes for which such personal data are used, We act as the “personal data controller” for the purposes of the Regulation (EU) 2016/679 (General Data Protection Regulation) and other applicable European data protection legislation, and as the “controller of personal data” within the meaning of the Law of Ukraine “On Personal Data Protection” № 2297-VI dated 01 June 2010.

We are obliged, in accordance with personal data protection legislation, to inform our Users about the information set forth in this Privacy Policy. At the same time, this Privacy Policy does not constitute a contract and does not create any contractual relationship between Us and the User.

Please read Our Privacy Policy carefully in order to clearly understand how We collect, use, protect, or otherwise process your personal data in accordance with the rules of Our Service. You are not obliged to provide Us with personal data, however, without certain information about You, We will not be able to provide You with Our Services.

Please note: Our Service may contain links to other websites that are not under Our control.If a User clicks on a link to a third-party resource, the User will be redirected to the website of such third party. We strongly recommend that Users review the privacy policy of every website that Users visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites and/or services located outside Our Services.

DEFINITIONS

Terms such as “personal data”, “controller”, “processor”, “recipient”, “data subject”, “owner of personal data”, “processor of personal data”, “third party”, “personal data breach”, “consent of the data subject”, “personal data”, “processing of personal data”, etc., are used in the meaning defined in Article 4 of Regulation (EU) 2016/679 (General Data Protection Regulation) and Article 2 of Law of Ukraine “On Personal Data Protection” № 2297-VI dated 01 June 2010.

The term “User” covers all categories of persons to whom data processing relates. These include Our business partners, clients, potential clients, suppliers, and other visitors to Our Service. The term “User” shall be understood as gender-neutral.

GROUNDS FOR COLLECTION OF PERSONAL DATA

Any processing of Users’ personal data is carried out only in accordance with this Privacy Policy, the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter – the “General Data Protection Regulation” or the “GDPR”), and the Law of Ukraine “On Personal Data Protection” № 2297-VI dated 01 June 2010.

We process personal data of Users only in compliance with the relevant data protection regulations defined in the above-mentioned documents. This means that Users’ data will be processed only if We have a lawful authorization to do so.

Please note that:(1) the legal basis for consent is Art. 6 para. 1 lit. a. and Art. 7 GDPR; (2) the legal basis for processing for the purpose of providing Our Services and implementing contractual measures is Art. 6 para. 1 lit. b. GDPR; (3) the legal basis for processing for the purpose of fulfilling Our legal obligations is Art. 6 para. 1 lit. c. GDPR;(4) the legal basis for the processing to safeguard our legitimate interests is Art. 6 para. 1 lit. f. GDPR; and (5) in accordance with Article 11 of the Law of Ukraine “On Personal Data Protection” № 2297-VI dated 01 June 2010.

HOW AND WHAT PERSONAL INFORMATION WE COLLECT ABOUT THE USERS

Most of the personal data that We collect is provided to Us directly by the User(s). We collect and process:

  • Personal data*: We do NOT collect personal data such as surname, first name, patronymic, date of birth, personal email address, telephone number, position (place of work), affiliation with a team or club, title, rank, player position, information about a player’s transfer to a team, and photographs when the User(s) visit Our Service, except in cases where the User(s) intentionally provide such data through web forms for registration, submission of a transportation request, or through contact forms to communicate with Us, or by any other lawful means, and thereby provide full consent to the collection, processing, storage, use, and dissemination of the User’s personal data. We will use such personal data in order to properly provide Services to such User and/or respond to the request of such User and subsequently send the User several informational emails regarding Our Services. If the User(s) does not wish to receive such emails, the email will provide an option to unsubscribe or, if the User(s) wishes, the User may send an email with the relevant request to the following email address – ask@postexservice.com. From time to time, We may also collect and process personal data that is publicly available about certain User(s) during personal research of such User(s) on Instagram or other social networks.

*Under no circumstances do We collect such personal data of the User as banking data/details.

  • Non-personally identifiable information (such as the type of browser, referring website, date, and time of each User request, and other log data). Our purpose in collecting such information is to better understand how our Website is used and to maintain its proper functionality and usefulness for each User(s).

COOKIE FILES

When a User browses/uses Our Service and uses the available systems (including filling in a web form in order to use Our Services), so-called “cookies files”* are created while the User is browsing the Service.

*These are text files of small size that are stored in the User’s device, through which the User browses the websites. They are commonly used to ensure the operation of websites and other services provided over the Internet, and to improve and develop these websites, which is done by reading the contents of these files.

We collect information contained in “cookies files”, such as the date of the User’s connection to the Service or the IP address of the device from which the User connects to the Service, that is, data showing how Users use Our Service. This information is used for administrative and statistical purposes and is aimed at improving Our Service and enhancing the User’s experience.In addition, such automatically processed data may be used to analyze the behavior of User(s) on Our Service (for example, time spent) or to personalize the content of the Service’s web pages, including through the provision of online advertising. Therefore, We use the following services for the collection and processing of data:

  • Google Analytics — for analyzing traffic and User interaction with the Service;
  • Microsoft Clarity — for collecting information about User behavior (heat maps, sessions, etc.);
  • Google Tag Manager (GTM) — allows marketers to add and update tracking codes (GA4, Facebook Pixel, Google Ads) on a website or in an application without involving programmers;
  • Meta Pixel (раніше Facebook Pixel) / Facebook (Meta) CAPI — tracks visitor actions (views, purchases, adding to cart);
  • SendPulse (ТОВ «СендПульс») — a platform for email and SMS/Viber mailings, push notifications, and transactional messages;
  • servers of the hosting provider Hosting Ukraine LLC.

The User is not obliged to accept cookies files (the User may agree to the use of cookies files by clicking the appropriate button on Our Service or by making the appropriate settings in the User’s web browser), but this may result in Our Service not functioning properly in full.

We also use social media buttons and/or plugins that allow you to connect to Our social networks. In order for them to function (for example, social networks such as LinkedIn, Instagram, etc.), they set cookies on Our Service, which may be used to enhance your profile on their website or to supplement the data they store for various purposes specified in their respective privacy policies and cookies policies.

PROTECTION AND USE OF PERSONAL DATA OF THE USER(S)

We use appropriate methods of collection, storage, and processing of personal data, as well as security measures to protect against unauthorized access, alteration, disclosure, or destruction of the User(s)’ personal data and data stored by Us, including, but not limited to, the following:

  • Data encryption: all personal data are encrypted both at rest (AES-256) and during transmission (HTTPS/TLS);
  • Access management: a role-based access control system (IAM) is used, which ensures that only authorized Users and services have access to confidential data;
  • User authentication: system login is performed using a one-time password (OTP) sent to the User — this reduces the risk of unauthorized access;
  • Access logs and monitoring: auditing of all User actions and access to data is carried out using AWS CloudTrail and monitoring systems, which makes it possible to detect and respond to incidents in a timely manner;
  • Backup: data backups are created on a regular basis to ensure recovery in case of loss or damage;
  • Physical security: Amazon S3 is hosted in data centers of Amazon Web Services with a high level of physical protection, which are certified according to international security standards (ISO 27001, SOC 2, etc.);

We do not transfer the User’s personal data to third parties, except for Our affiliated persons, Our employees and/or contractors, and service providers who have provided written consent not to collect, store, process, or transfer the personal data of Our User(s) to other third parties without Our prior written permission.

We use User(s) personal data to (1) respond effectively to User(s) inquiries, (2) improve the quality of service to User(s), (3) facilitate the use of Our Website, (4) fulfill Our risk management and fraud prevention obligations to protect User(s) and Us from misuse of Our Services, (5) inform User(s) about changes and new features of Our Services; (6) share with our marketing and advertising partners to further improve Our marketing strategies, (7) comply with local, national and international laws and regulations to be able to provide Our Services to the User(s). We may also use User(s)’ personal data to send newsletters, marketing or promotional materials and other information about Our Services.

We may be required to disclose all or any part of the User(s) personal data if required to do so by law or at the request of a governmental or regulatory organization/authority, or if We believe in good faith that such disclosure is necessary to (1) comply with legal or regulatory requirements or to conform to legal process; (2) to prevent crime; (3) to prevent any terrorist activity or threat to national security; (4) to protect Our property rights; (5) protect the safety or well-being of the User(s), Our employees and/or contractors, or any other persons.

RETENTION OF PERSONAL DATA OF OUR USERS

We securely store Users’ personal data in the cloud service UKraine!

The retention period of the data that We receive from Users is determined individually for each stage of cooperation in compliance with all relevant requirements confirmed by this Privacy Policy (from 3 months and above). The retention periods for data obtained from other recipients are determined by them in their respective privacy policies.

In the event that the User requests that We do not retain personal data by sending a request to the following email address – ask@postexservice.com , We will take all reasonable measures to delete all personal data relating to such User. However, with the explicit consent of the User, We may retain a simplified version of the User’s profile, including the email address, for future purposes, which will allow Us to inform the User about Our marketing offers.

CHILDREN’S PRIVACY

Our Services are intended exclusively for persons over the age of 18, except in cases where the parents or guardians of a person under the age of 18 provide such person with written permission to use Our Services. If We discover that such a person under the age of 18 is using Our Services, We will take all necessary measures to prohibit such person from using them and will notify such person under the age of 18 by email or by another method that such person must provide Us with written permission from the parents or guardians of such person in order to continue using Our Services.

USERS’ RIGHTS (INCLUDING CHAPTER III, ARTICLES 15–21 GDPR AND ARTICLE 8 OF THE LAW OF UKRAINE “ON PERSONAL DATA PROTECTION”)

The User has the following rights in connection with Our processing of personal data (the exercise of each of the rights listed below is carried out at the User’s discretion):

  • Submit to Us a request for access to the User’s personal data (commonly known as a “data subject access request”). This will enable the User to receive a copy of the personal data We hold about such User and to verify that We are processing it on lawful grounds.
  • Submit to Us a request for correction of the personal data that We hold about the User. This will enable the User to correct any incomplete or inaccurate information that We hold about such User.
  • Submit to Us a request for erasure of the User’s personal data. This allows the User to ask Us to delete personal information where there is no compelling reason for its continued processing.The User also has the right to request Us to delete personal data if the User has exercised his/her right to object to their processing.
  • Submit to Us a request to object to the processing of the User’s personal data where We rely on a legitimate interest (or the interest of a third party) and there is something specific about the situation which makes the User object to processing on this ground. The User also has the right to object if We are processing personal data for direct marketing purposes.
  • Подати Нам запит на обмеження обробки персональних даних Користувача. Це дозволяє КSubmit to Us a request for restriction of processing of the User’s personal data. This enables the User to ask Us to suspend the processing of personal data, for example if the User wants Us to establish its accuracy or the reason for processing.
  • Submit to Us a request for the transfer of the User’s personal data to any other party. Etc.

The User will not have to pay a fee to access personal data (or to exercise any of the other rights). However, We may charge a reasonable fee if the User’s request for access is clearly unfounded or excessive, and in such circumstances We may refuse to comply with such request.

We may need to request specific information from the User in order to help Us confirm the User’s identity and ensure that such User has the right to access the information (or to exercise any other rights of the User). This is another appropriate security measure to ensure that personal data are not disclosed to any person who has no right to receive them.

If the User wishes to review, verify, correct, or request erasure of personal data, object to the processing of personal data, or request that We transfer a copy of personal data to another party, please contact Us by email at – ask@postexservice.com, in writing.

TRANSFER OF PERSONAL DATA TO THIRD COUNTRIES

Any transfer of personal data to the United States, the European Union, or the European Economic Area is carried out subject to the User’s consent to such transfer (including tacit consent — if the User is a member of Our community and an active User of Our Services) and under separate agreements where necessary.

APPLICABLE TERMS

We use the personal data of the User(s) in order to provide and improve Our Services. By using them, the User(s) agrees to grant Us full right to collect, process, use, store, and disseminate the personal data of such User in accordance with this Privacy Policy. Thus, other recipients/collectors of the User’s personal data through Our Services include, but are not limited to, the following:

  • Google Analytics (Google LLС) is a web analysis service provided by Google Inc. Google utilizes the data collected to track and examine user behavior, to prepare reports, and share insights with other Google services. Google may use the data collected to contextualize and personalize the advertisements launched via Google’s advertising network. The service is subject to Google’s Privacy Policy (available
  • Microsoft Clarity (Microsoft Corporation) — is a web analytics service provided by Microsoft Corporation. It is used to collect statistics about User interaction with the website, including mouse movements, clicks, page scrolling, and behavioral patterns. The collected data helps analyze and improve the usability of the web resource. The services are subject to Microsoft’s privacy policy (available via link).
  • Amazon S3 (Amazon Web Services, Inc.) — is a cloud data storage service provided by Amazon Web Services. The service allows the storage of large volumes of information and provides access to it via the Internet. Amazon may process users’ personal data in the course of providing this service, including their storage, backup, and transfer. The data may be used for technical maintenance, analytics, and improving service reliability. The use of Amazon S3 is subject to the privacy policy of Amazon Web Services (available via link).
  • Servers of the hosting provider Hosting Ukraine LLC.
  • TurboSMS (LLC “Inteltecom”) — is a bulk SMS messaging service that allows companies to send text messages to users’ mobile phones. As part of providing this service, TurboSMS may process the User’s personal data, including the telephone number, message content, and delivery data. These data are used to ensure message delivery, maintain statistics, and improve service quality. The operation of the service is subject to the TurboSMS privacy policy (available via link).
  • Google Tag Manager (GTM) — is a free tag management system from Google that allows marketers to add and update tracking codes (GA4, Facebook Pixel, Google Ads) on a website or in an application without involving programmers.
  • Meta Pixel (formerly Facebook Pixel) / Facebook Conversions API — is an analytics tool that consists of a fragment of JavaScript code added to a website. It tracks visitor actions (views, purchases, adding to cart), which allows optimization of advertising, creation of accurate audiences, and configuration of retargeting for users who have already visited the website.
  • SendPulse (LLC “SendPulse”) — a platform for email and SMS/Viber mailings, push notifications, and transactional emails.

In addition, We may engage (partner with) third-party companies and/or individual entrepreneurs in order to: (1) facilitate the operation of Our Services; or (2) provide Services on Our behalf; or (3) assist Us in analyzing the use of Our Services; or (4) use their financial (banking) services in order to conduct settlements for Our Services between Us and Our Users (hereinafter — “Service Providers”). Such third parties have access to the User’s personal data only to perform tasks assigned directly by Us and are obliged not to disclose or use such data for any other purpose. Such cooperation with third parties must be documented by the necessary documents (including a Master Service Agreement, Non-Disclosure Agreement, Public Offer, etc.).

UPDATES TO THIS PRIVACY POLICY

We may update Our Privacy Policy from time to time. We will notify Users of any changes by posting the updated Privacy Policy on this webpage of Our Website (including indicating the current date “Date of last changes” at the top of this Privacy Policy).

We will notify Users of the planned update of this Privacy Policy by placing a notice in a visible place on Our Service before the changes become effective.

We recommend that Users periodically review Our Privacy Policy for any changes. Updates to this Privacy Policy become effective at the moment they are published on this webpage.

CONTACT US

In the event that the User(s) has any questions about Our Privacy Policy, the data We hold about the User(s), or the User(s) would like to exercise one of the data protection rights, please contact Us by sending an email to ask@postexservice.com.