+380 93 010 11 23 0 800 300 545
+380 93 010 11 23 0 800 300 545
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  • International delivery for individuals
Як відправити посилку за кордон – покрокова інструкція

How to send a parcel abroad – step-by-step instructions

Навігація:
International delivery for individuals

About the service

Sending a parcel abroad is easy! Follow these step-by-step instructions to ensure everything goes quickly and smoothly.

Step-by-step instructions

Step 1. Submit your application online

  1. Click the “Create an application” button on the main page.
  2. Fill in all the necessary information in Latin characters, including the sender’s and recipient’s addresses and a description of the contents of the parcel.
  3. After confirming your application, you will receive a QR code via email.
  4. Print this QR code and stick it on the box in a convenient place. This code allows you to track your parcel and speeds up the process at the post office or when meeting the courier.

You can fill out the application online or directly at the branch if you are not comfortable doing so online.

Step 2. Delivery of the parcel to us

Option 1: Bring the parcel to the branch

  1. Provide the operator with the application number or show the QR code.
  2. The operator will check the weight, dimensions, and contents of the parcel to determine the delivery cost.
  3. The operator will make the final calculation of the cost.
  4. Pay for shipping, and your parcel will be sent abroad!

Option 2: Call a courier

  1. Agree with the manager on a convenient day and time for picking up the parcel.
  2. Hand over the already packed parcel with the QR code affixed to the courier.
  3. When the parcel arrives at the warehouse, it will be weighed, and its dimensions and contents will be checked.
  4. You will be notified of the final delivery cost.
  5. After payment, we will send your parcel to the recipient.

What documents are required for shipping?

To arrange international delivery, please prepare the following documents:

Читати повністю

Ukrainian passport or foreign passport (if you are not a Ukrainian citizen).

Completed application form: this can be done online on the website or directly at the branch.

A document confirming the value of the goods: this can be a receipt, invoice, or pro forma invoice, where you independently assess the value of the goods. It is important that this document accurately reflects the price of the goods in order to avoid misunderstandings when registering the parcel.

Important information!

  • Proper packaging: Pack the parcel securely to avoid damage during transport. Use appropriate packaging materials: foam, cardboard, plastic wrap.
  • Prohibited items: Please review the list of items prohibited for transport. It may include hazardous, toxic, or flammable materials, etc.
  • Delivery cost: Please note that the final cost may be calculated after checking the weight and dimensions of the parcel at the warehouse.

If you have any questions, our support team is always ready to help! You can contact us via chat on the website or by phone.

The cost of international shipping depends on several factors. The main ones are as follows:

  • Weight and dimensions of the parcel – the heavier or larger your parcel is, the higher the delivery cost will be. This is due to transportation costs.
  • Country of destination – costs vary depending on the country and its customs regulations. Some countries have special customs clearance requirements, which may affect the total amount.
  • Delivery speed – express shipping is more expensive than standard options. If you want your package to be delivered faster, choosing express shipping may be the best option, but keep in mind the additional costs.
  • Customs duties – in some countries, the recipient must pay customs duties, which depend on the value of the goods and the type of cargo. These duties can be high, so we recommend checking the customs regulations of the destination country in advance.

For an accurate calculation of shipping costs, use the shipping cost calculator on our website. It will help you quickly determine the approximate cost of your shipment.

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1. To find a suitable service, select everything you deliver regularly.

2. How much do you usually ship?

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3. The following services are available to you:

Postex express

For urgent shipments, use our express delivery options — fast and reliable in over 220 countries and territories

Postex International Priority

For urgent shipments, use our express delivery options — fast and reliable in over 220 countries and territories

4. To receive customized rates, let us contact you

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Frequently asked questions

What documents are required from an individual to complete the shipment?

To send a shipment from an individual, please provide the following documents:

  • A copy of your passport – to confirm the identity of the sender.
  • Customs declaration – in cases where the parcel is subject to customs clearance. Our specialists are ready to assist with the preparation and completion of the declaration.
  • Confirmation of the cost of the goods – this can be a receipt or a link to a website indicating the cost of the goods (if possible).

We are ready to advise you at every stage of preparing documents for travel abroad. 

What documents are required from a legal entity to send a parcel?

To send a shipment from a legal entity, please provide the following documents:

  • Invoice or pro forma invoice – a document confirming the value of goods. If necessary, our specialists will help you fill it out.
  • A packing list is a list of goods with a description of the contents of the shipment. We are also ready to help you fill it out.
  • Additional documents (if required by the nature of the cargo) – these may include certificates of conformity, permits, conclusions, or other confirmations that are required for specific goods.

For legal entities, the rules for completing documents depend on the cost of shipment:

  • If the value is less than €1,000, after consultation with currency control, it is possible to register the shipment upon request with the company’s stamp and signature.
  • If the value exceeds €1,000, an export declaration must be completed. You can use our customs broker services and assistance in preparing the necessary documents.

How does customs clearance work in Ukraine?

The customs clearance process in Ukraine will depend on the price of the parcel:

  • Up to €150 – no taxes or duties will be charged.
  • Over €150 – taxes and duties are charged, the amount of which depends on the specifics of the parcel.

Important: Customs has the right to verify the declared value of the parcel. Additional documentation may be required to confirm the price.

How does customs clearance work in other countries?

Customs clearance abroad is influenced by the customs regulations of the specific country:

  • EU countries: regardless of the cost of the parcel, taxes are charged. 
  • The United Kingdom: taxation of goods worth more than €135.
  • USA: goods worth up to USD 800 are not subject to taxes and duties. Above this limit, charges are applied depending on the type of parcel.

How is the weight of a shipment calculated?

There are two main methods for calculating the weight of a shipment:

  1. Actual weight – direct weighing of the parcel on scales.
  2. Volume weight – calculated using the formula:Volume weight=Length (cm) × Width (cm) × Height (cm)÷5000​
  3. If the cargo is oversized or non-standard, the following formula may also be used: LDM=Length (m) × Width (m)÷2,4​

We are always ready to help you choose the best payment method for your shipment. 

Have any questions?

Enter your contact details and our experienced specialist will advise you.

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