+380 93 010 11 23 0 800 300 545
+380 93 010 11 23 0 800 300 545
Calculate cost
  • International delivery to Croatia

International
delivery to Croatia

Postex Service is a proven and reliable company that provides express parcel delivery from Croatia to Ukraine and vice versa. We have experience in high-quality and fast transportation of cargo and documents. We take responsibility for the safe delivery of cargo directly to the recipient. Working with us is easy and convenient.

Reliable delivery between Ukraine and Croatia allows you to always stay in touch with your friends and family. All you need to do is pack your items according to their characteristics and hand them over to the courier.

We will take care of the rest. If you have any questions about delivery, we will respond promptly.

Track your delivery in real time with our service. It is very convenient to use. You can always see the location of your items going to Croatia at every stage. Our company’s parcel delivery services guarantee international reliability and quality. Order them now to experience all the benefits for yourself.

 

Why is Postex better?

01
Cargo delivery guarantee and insurance
02
Monitoring your cargo 24/7
03
Minimum delivery times
04
Affordable price by international standards

Calculate the cost?

Calculate the cost of shipping in 1 minute!

Calculate the cost

Customs clearance

For parcels

In EU countries, all parcels are subject to customs clearance, regardless of their estimated value. The recipient will have to pay VAT ranging from 19% to 23% and customs duty (the amount of duty depends on the nature of the cargo) on the value of the cargo declared by the sender. Our brokers will help you with this.

For documents

Documents are not subject to customs clearance as it is not possible to assess their value in any way. They are delivered to recipients without delay at customs.

Frequently asked questions

What documents are required from an individual to complete the shipment?

To send a shipment from an individual, please provide the following documents:

  • A copy of your passport – to confirm the identity of the sender.
  • Customs declaration – in cases where the parcel is subject to customs clearance. Our specialists are ready to assist with the preparation and completion of the declaration.
  • Confirmation of the cost of the goods – this can be a receipt or a link to a website indicating the cost of the goods (if possible).

We are ready to advise you at every stage of preparing documents for travel abroad. 

How is the weight of a shipment calculated?

There are two main methods for calculating the weight of a shipment:

  1. Actual weight – direct weighing of the parcel on scales.
  2. Volume weight – calculated using the formula:Volume weight=Length (cm) × Width (cm) × Height (cm)÷5000​
  3. If the cargo is oversized or non-standard, the following formula may also be used: LDM=Length (m) × Width (m)÷2,4​

We are always ready to help you choose the best payment method for your shipment. 

What personal data is required to process a shipment?

The “Standard” delivery option allows you to send parcels to EU countries under the following conditions:

  • Delivery geography: only shipments to European Union countries.
  • Door-to-door delivery: maximum convenience, as the parcel is delivered directly to the recipient’s doorstep.
  • Contact with the recipient: the courier agrees on the delivery details with the recipient by phone.
  • Delivery time: average delivery time is 5 to 8 calendar days.

This option is for those who need to send a parcel within the EU conveniently and reliably.

What are the terms and conditions of the “express” option?

The “Express” option is fast and convenient delivery under the following conditions:

  • Delivery geography: worldwide, except for a few countries with restrictions.
  • Door-to-door delivery: the courier delivers the parcel directly to the recipient’s doorstep.
  • The courier contacts the recipient by phone.
  • Delivery time: average delivery time is 3 calendar days, ideal for urgent shipments.

The “Express” delivery is convenient and reliable.

Is there insurance for the shipment?

Yes, shipment insurance is included in the delivery cost for both options:

“Standard” option – insurance coverage up to €2,000.

“Express” option – insurance costs €25 per kilogram of cargo or up to €92 per parcel, depending on which is more advantageous for you.

Additional insurance is also available. You can discuss the details with our specialists. 

What is an invoice?

An invoice (or proforma invoice) is a document containing a detailed description of the contents of the parcel and indicating the cost of each item. An invoice is required for customs clearance. It also contains the terms of delivery, the name and quantity of the goods. 

For individuals, a pro forma invoice is often used – this is a preliminary invoice drawn up by the individual. It must contain a complete list of goods, their quantity, and cost. This is necessary for customs authorities to determine the required payments or taxes.

How is cargo picked up from the sender?

The following procedure is used to collect cargo from the sender:

  • Address-based parcel collection is available in any country.
  • The courier arrives at the specified address to pick up the shipment.
  • Our managers will inform you of the exact time and date when your parcel will be picked up.

This makes it possible to conveniently and quickly organize the shipping process without having to deliver the parcel to the point of departure yourself.

What documents are required from a legal entity to send a parcel?

To send a shipment from a legal entity, please provide the following documents:

  • Invoice or pro forma invoice – a document confirming the value of goods. If necessary, our specialists will help you fill it out.
  • A packing list is a list of goods with a description of the contents of the shipment. We are also ready to help you fill it out.
  • Additional documents (if required by the nature of the cargo) – these may include certificates of conformity, permits, conclusions, or other confirmations that are required for specific goods.

For legal entities, the rules for completing documents depend on the cost of shipment:

  • If the value is less than €1,000, after consultation with currency control, it is possible to register the shipment upon request with the company’s stamp and signature.
  • If the value exceeds €1,000, an export declaration must be completed. You can use our customs broker services and assistance in preparing the necessary documents.

How can I find out the location of my parcel in real time?

The tracking number found on your invoice will help you with this. Then go to the “Track” section on our website and enter this tracking number. Our tracking system will show the location of the shipment, the latest updates, and the estimated delivery time.

What are the terms and conditions of the “standard” option?

Варіант доставки «Стандарт» дозволяє відправити посилку до країн ЄС за такими умовами:

  • Географія доставки: лиш відправлення до країн Європейського Союзу.
  • Доставка до дверей: максимально зручно, адже посилка доставляється прямо до дверей отримувача.
  • Контакт з отримувачем: кур’єр узгоджує з отримувачем по телефону деталі доставки.
  • Час доставки: середній термін складає від 5 до 8 календарних днів.

Цей варіант для тих, кому потрібно зручно і надійно відправити посилку в межах ЄС.

What goods are prohibited from transport (most popular)?

Below is a list of popular items prohibited for transport:

  • Food and food products – prohibited due to sanitary and epidemiological requirements.
  • Medicines – medicines require special permits or licenses.
  • Cash and cash equivalents.
  • Excise goods – alcohol, tobacco, and other goods subject to excise taxes.
  • Combustible materials – gasoline, alcohol, and other hazardous liquids that may pose a threat to transportation.
  • BAAs – biologically active additives.
  • Passports – transporting them may violate security regulations.

What documents are required for shipping goods of cultural value?

Documents required to ship goods of cultural value:

  • Conclusion from the Ministry of Culture of Ukraine.
  • Gemological report – for precious stones or jewelry.
  • Conclusions from the Ministry of Internal Affairs or other institutions – depending on the nature of the goods, conclusions from other authorities may be required, for example, regarding antiques, weapons, or special products.

These documents confirm that the shipment is permitted for export.

What is the maximum weight of a shipment that can be transported?

The maximum weight of a shipment is:

  • “Standard” option – up to 31 kg.
  • “Express” option – no weight restrictions.

To quickly calculate the cost of delivery, use our calculator. If the calculator does not provide a calculation, please contact us by phone or fill out an application, after which our managers will help you make an accurate calculation.

Need a consultation?

When contacting our company's specialists for advice and ordering services, you can be sure that we will provide the most complete information regarding sending a parcel or documents from Croatia to Ukraine and back.

Request a consultation for free

Currency change

Are you sure you want to change the currency for all packages?